Support
Get in touch with Medora Hub
Our team responds fastest on WhatsApp — usually within a few hours, every day of the week.
What our support team can help with
- Account registration, login issues, and password resets
- Activating or renewing your subscription for any exam
- Payment confirmation and billing questions
- Reporting a flagged or incorrect question in the Q Bank
- Requesting a new exam to be added to Medora Hub
- Mentorship and study planner guidance
Response times
We aim to respond to WhatsApp messages within a few hours during our support window, and to emails within 24–48 hours. For urgent activation or payment issues, WhatsApp is the fastest way to reach us.
Business hours
Our team is based in Pakistan (PKT) but supports students across time zones. For general questions, check our FAQs first — most common questions are already answered there.